Terms & Conditions

1. About the Website
1.1. Welcome to https://maeten.com (the “Website”). Through the Website, we sell website templates and related digital products, and provide support for them (the “Products” and the “Services”).
1.2. The Website is operated by Maeten Group Pty Ltd (ACN 693 993 663) (“we”, “us”, “our”), based in Queensland, Australia. Please read these Terms and Conditions (the “Terms”) carefully. By browsing, registering on, or purchasing from the Website, you confirm that you have read, understood, and agree to be bound by the Terms. If you do not agree, you must stop using the Website and the Services immediately.
1.3. We may change the Terms at any time by updating this page. We will take reasonable steps to let you know about material changes. Updated Terms apply from the date they are published and do not affect purchases already completed. We suggest you keep a copy of the Terms for your records.

2. Acceptance of the Terms
You accept the Terms by continuing to use the Website. You also accept them by ticking a box, clicking a button, or completing checkout where the Website asks you to agree to the Terms (reinforced by our checkout notice stating that "By purchasing, you agree to our Terms & Conditions").

3. Registration and Accounts
3.1. To purchase Products or download your files, you may either create an account on the Website (the “Account”) or complete checkout as a guest.
3.2. When you register or check out, we may ask for personal information, including your:
• email address;
• username;
• first name (and last name); and
• billing details.
3.3. You promise that the information you give us is accurate, complete, and kept up to date.
3.4. Once registration is complete, you become a registered member of the Website (“Member”) and agree to be bound by the Terms.
3.5. You may not create an Account or accept the Terms if:
• you are under 18 years of age, unless a parent or guardian accepts the Terms on your behalf and is responsible for your use of the Website;
• you are not legally able to enter a binding contract with us; or
• you are barred from receiving the Services under the laws of Australia or of the country where you live or from which you access the Website.

4. Your Obligations as a Member
4.1. As a Member, you agree that:
• you will use the Website and Services only for purposes permitted by the Terms and by applicable laws and regulations in your jurisdiction;
• you are solely responsible for keeping your password and email address confidential, and for all activity on your Account;
• you will tell us immediately at info@maeten.com if you become aware of unauthorised use of your Account or any security breach;
• your Account is personal to you and non-transferable, and you will not allow anyone else to use it;
• you will not use the Website to collect other Members’ email addresses or send unsolicited messages, or to frame or link to the Website without our permission;
• you will not use bots, scrapers, or other automated tools on the Website without our written permission; and
• you will not post advertisements, affiliate links, or other solicitations on the Website, and we may remove them without notice.
4.2. We may suspend or close your Account without notice if you breach this clause, and we may take legal action for any unlawful or unauthorised use of the Website.

5. Products, Orders and Delivery
5.1. Our Products are digital files only (specifically Showit website templates). Nothing is physically shipped.
5.2. We try to describe and display each Product accurately. Colours may vary between devices and screens, and demo images and sample text shown in previews may not be included in your download.
5.3. Your order is accepted, and your Product is made available in your Account or by email, only once payment has been successfully processed.
5.4. You are responsible for downloading and safely storing your files. Please keep your own backups.
5.5. Some Products may require third-party software or platforms (for example, Showit, WordPress, and WooCommerce) that you must obtain and pay for separately. We are not responsible for those services or for any changes the providers make to them.

6. Payment
6.1. You may pay for Products (the “Fee”) using the payment methods offered at checkout, which is processed securely via Stripe.
6.2. Payments are processed by our third-party payment providers. By paying, you agree to the terms of the relevant provider. We do not store your full card details.
6.3. All prices are shown in United States Dollars (USD) and include Goods and Services Tax (GST) where applicable, unless stated otherwise.
6.4. Your bank or payment provider may charge currency conversion or international transaction fees. These are outside our control.
6.5. If a payment is declined, reversed, or left unpaid for any reason, you are responsible for any resulting costs, including bank fees and charges. We may withhold or withdraw access to the Product until payment is received in full.
6.6. We may change our prices at any time. A price change does not affect completed orders. If a price is displayed incorrectly, we may cancel the order and refund you in full.

7. Licence to Use Templates
7.1. Grant of licence: Subject to the Terms and to payment in full, we grant you a non-exclusive, non-transferable, non-sublicensable, limited Single-Use Personal License to use each purchased Template on one (1) website only. That website may be personal or commercial, or used for one (1) client project.
7.2. Additional websites: Using a Template on more than one website requires a separate licence for each additional website. A licence for one Template does not extend to any other Template.
7.3. Customisation: You may modify and customise the Template for your licensed website.
7.4. Restrictions: You must not:
• resell, sublicense, rent, lease, lend, give away, or otherwise transfer the Template, whether modified or not;
• copy, share, or distribute the Template, including by file-sharing sites, marketplaces, repositories, or as part of another template, theme, or product;
• use the Template on more than one website under a single licence;
• claim the Template, or any part of it, as your own work for the purpose of selling or distributing it; or
• use the Template for any unlawful purpose.
7.5. Ownership: We keep all ownership and intellectual property rights in the Templates. Your purchase gives you a licence to use the Template, not ownership of it.
7.6. Third-party components: Some Templates may include fonts, images, plugins, or other components owned by others and subject to their own licence terms. You are responsible for complying with those terms.
7.7. Breach: If you breach this clause, your licence ends automatically. We may disable your Account and pursue any remedies available to us, including legal action.

8. Refund Policy
8.1. No Refunds Due to Digital Nature: Because our Products are digital files that are instantly accessible and downloadable upon purchase, all sales are final and we do not offer change-of-mind refunds, cancellations, or exchanges, except in the circumstances set out in this clause.
8.2. We will refund the Fee if:
• we are unable to supply the Product you purchased;
• you were charged in error, or charged more than once for the same order; or
• you are entitled to a refund under the Australian Consumer Law (see clause 8.3).
8.3. Australian Consumer Law: Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. If a Product has a major failure, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Product repaired or replaced if it is not of acceptable quality and the failure is not a major failure. Nothing in the Terms limits those rights.
8.4. We may also choose to give a refund in other circumstances at our discretion. Doing so once does not oblige us to do so again.
8.5. To request assistance regarding a product issue, email info@maeten.com with your order details and a description of the problem. We may first ask you to allow us to fix the issue through support (see clause 9).
8.6. If you dispute a charge with your bank or payment provider without contacting us first, we may suspend your Account and licence while the dispute is resolved.

9. Support and Updates
9.1. Support Policy: Customer support is provided exclusively for technical issues directly arising from template defects or order fulfillment errors, and for questions covered by the guides included with the Template. Contact us at info@maeten.com.
9.2. Support does not include custom design or development work, third-party plugins, apps or services, hosting or domain issues, or problems caused by changes you have made to the Template, nor general Showit platform training.
9.3. Access to future updates of a Template you have purchased is included at no extra cost. We release updates at our discretion and do not promise any particular schedule or features.
9.4. We aim to respond to support requests within a reasonable time but do not guarantee a specific response time.

10. Copyright and Intellectual Property
10.1. The Website, the Products, and all related material are protected by copyright under the laws of Australia and by international treaties. Unless otherwise stated, all rights (including copyright) in the Website and the Products, including text, graphics, logos, icons, images, code, scripts, design elements, and interactive features, are owned or controlled by us or our contributors and are reserved.
10.2. All trademarks, service marks, and trade names on the Website are owned, registered, or licensed by us. While you are a Member, we grant you a worldwide, non-exclusive, royalty-free, revocable licence to:
• use the Website in accordance with the Terms;
• copy and store the Website’s content in your device’s cache memory; and
• print pages from the Website for your own personal, non-commercial use. We grant you no other rights in the Website or the Products, apart from the licence in clause 7. All other rights are reserved.
10.3. Nothing you do on or in relation to the Website transfers to you any business name, trading name, domain name, trademark, design, patent, or copyright, or any right to use or exploit them.
10.4. Except as clause 7 allows, you must not, without our prior written permission and that of any other rights owner, broadcast, republish, upload to a third party, transmit, post, distribute, publicly display, adapt, or change the Products or the Website’s content in any way.

11. General Disclaimer
11.1. Nothing in the Terms limits or excludes any guarantee, warranty, representation, or condition implied or imposed by law, including the Australian Consumer Law, that cannot lawfully be limited or excluded.
11.2. Subject to clause 12.1 and to the extent permitted by law:
• all terms, guarantees, warranties, representations, and conditions not expressly stated in the Terms are excluded; and
• we are not liable for any special, indirect, or consequential loss or damage, loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Website, the Products, or the Terms, whether in contract, tort (including negligence), equity, statute, or otherwise.
11.3. Use of the Website and the Products is at your own risk. Subject to clause 12.1, they are provided “as is” and “as available”. We do not guarantee that a Template will meet your particular needs, produce any business result, work with every browser or platform version, or be free of errors or interruptions.

12. Limitation of Liability
12.1. To the maximum extent permitted by law, our total liability arising out of or in connection with the Products or the Terms is limited to, at our option, resupplying the Product to you or refunding the Fee you paid for it.
12.2. Subject to clause 12.1, we, our affiliates, employees, contributors, and licensors are not liable to you for any indirect, incidental, special, consequential, or exemplary damages, including loss of profit, goodwill, business reputation, or data.

13. Termination
13.1. The Terms continue to apply until ended by you or by us as set out below.
13.2. You may end the Terms by emailing us at info@maeten.com and closing your Account. Ending the Terms does not entitle you to a refund and does not extend your licence beyond its terms.
13.3. We may end the Terms with you at any time if you breach any provision of the Terms, if we are required to do so by law, or if providing the Services is no longer commercially viable.
13.4. If we end the Terms under clause 13.3 for a reason other than your breach, your licences for Products you have already paid for will continue for the licensed website.

14. Indemnity
You agree to indemnify us and our affiliates, employees, contributors, and licensors against all claims, liabilities, costs, expenses, loss, and damage (including legal fees on a full indemnity basis) arising out of or in connection with your breach of the Terms, any content you upload, or your misuse of the Website or templates.

15. Dispute Resolution
15.1. If a dispute arises out of or relates to the Terms, the parties agree to first attempt resolution through good-faith negotiation by contacting us at info@maeten.com.
15.2. If the dispute cannot be resolved informally within 14 days, the parties may agree to refer the matter to mediation in Queensland, Australia, before commencing formal court proceedings.

16. Venue, Jurisdiction and Governing Law
16.1. The Terms are governed by the laws of Queensland, Australia, without regard to conflict of law principles.
16.2. Subject to any mandatory consumer rights you hold under local law, you agree that the courts of Queensland, Australia, have exclusive jurisdiction to resolve any dispute arising out of or in relation to the Website, the Products, or the Terms.
17. General Provisions
• Entire Agreement: The Terms constitute the entire agreement between you and us regarding the Website and the Products.
• Severance: If any part of the Terms is found by a court to be void or unenforceable, that part is severed and the rest of the Terms remain in full force and effect.

18. Contact Us
Maeten Group Pty Ltd (ACN 693 993 663) Email: info@maeten.com Website: https://maeten.com